Deputy General Manager
The Role
The role holder will be responsible for all staff related activity including scheduling, recruitment and induction of new staff, probation reviews, appraisals and training & development whilst deputising for the General Manager within the business. The role will be directly responsible for the line management of the Head Chef, Food & Beverage Manager, Guest Services Manager and Housekeeping Manager. In addition to the line management responsibilities the role holder will oversee the duty management function and responsibilities within the wider operation as part of the Hall senior team.
The Deputy General Manager role will be responsible for all operational matters, anticipating and resolving issues in co-operation with colleagues relating to Hall Operations. They will take on management responsibility including participating in recruitment (with support from internal HR department), training, staffing and organisational decisions, purchasing, financial control and budgeting, and compliance with Departmental and University policies and with all legal requirements.
The role-holder will ensure that budgets are effectively monitored, reporting potential issues to the General Manager and pro-actively minimising the adverse effects of unexpected issues or incidents.
The role-holder is expected to communicate current best-practice standards to all operational staff, ensuring that customer service delivery standards are kept high and that this is reinforced in all activities. They will at times be required to deal with the public and will be expected to maintain a professional and approachable demeanour in all circumstances.
Location
Madingley Hall is part of the Institute of Continuing Education in the University of Cambridge. Built in the 16th century, this elegant country house has 16 well-equipped meeting rooms, 62 ensuite bedrooms, a professional kitchen, licensed bar, coffee shop, Lodge House available as rentable short-stay accommodation and is set in 8-acres of grounds including superb Capability Brown designed gardens.
How to Apply
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
Benefits
- 41 days annual leave, inclusive of Bank Holidays.
- Defined benefits pension schemes
- Flexible working options
- Support for health & mental wellbeing
- Discounts on shopping
- Rental deposit scheme
- Public transport season ticket loans
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
Informal enquiries are encouraged and can be made to David Toulson-Burke General Manager via email: david.toulson-burke@ice.cam.ac.uk
Questions about the application process may be directed to: HR@ICE.cam.ac.uk.
The closing date for applications is 25 May 2025 Interviews will take place soon after the advertisement closing date.
Please quote reference EA45957 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.