The job advert (or the further information document) will tell you who to contact if you have any questions about the job. If you cannot apply online—for example, if you have a disability—then this person will be able to provide you with a paper application form or other suitable alternative format.
If you have technical difficulties with the online system, then contact firstname.lastname@example.org for help.
Further feedback can also be provided via the short on-line survey that is available at the end of the application process.
If you wish to make a complaint, you may do so at any stage of the recruitment process. You should direct your complaint to the Secretary of the Appointing Body for the vacancy concerned; the recruiting department or institution will be able to provide you with contact details for this person if they are not contained within the job advertisement or further information document.
The Secretary of the Appointing Body for the vacancy will refer your complaint to the Director of Human Resources. A complaint made at any point up to the time when a decision is made about appointment will cause the procedure to be suspended until the complaint has been investigated.
The Director of Human Resources will investigate the complaint and attempt to resolve it. In cases where the Director of Human Resources cannot resolve a complaint and you are a current University of Cambridge employee, you may pursue the complaint through the University's grievance procedure for the relevant staff group.
Reports of complaints and the action taken to resolve them will be made to the University's HR Committee.