CSCS is looking for an IT Support Technician to join our Desktop Support Team ("Systems Support"); a team of 10 providing second line technical support to our customer institutions in the School of Clinical Medicine, located on the Cambridge Biomedical Campus.
CSCS is a department of 33 staff and is one of the largest IT departments at the University of Cambridge. We pride ourselves on having a friendly and collaborative atmosphere and an ethos of professionalism and excellent customer service. Our specialist teams support over 3,100 users based across the Cambridge Biomedical Campus and other University sites. We provide infrastructure, client support and development services as well as directly supporting the teaching and administrative functions of the Clinical School.
The Systems Support Team provisions IT equipment, manages customer devices and provides technical support. This role's main activities within the team are:
- Liaising with our academic and administrative customers regarding their requirements
- Installing and configuring PC and Apple systems using our software installation tools
- Updating records in DHCP, AD, DNS, configuration management and ticketing systems
- Organising deliveries with our customers across the Biomedical Campus, and other sites
- Onsite computer configuration with the customer
- Providing guidance and individual training to customers on getting the best from University and cloud IT services
- Configuring customer's printers and other peripherals
This role will also participate with the rest of the team in providing support to customers and the teaching rooms.
You will be given training on our systems and University services, as well as support from the team. Third party classroom and online training courses are provided to all members of staff by the department for their development.
The successful candidate is expected to have:
- Experience in providing IT support in a workplace
- Experience of using and supporting current Windows and Office versions
- Excellent communications skills, with a helpful and positive attitude
- Familiarity with basic client networking concepts
- A systematic and thorough approach to troubleshooting
- The ability to work independently, be organised and reliable
- The ability to deal with unexpected problems or requests calmly and professionally
The following are advantageous, but not required:
- Familiarity with MacOS, or Linux
- Experience in using an IT work ticketing system
The University offers generous pension contributions, 28 days of annual leave plus public holidays, and in addition, there are multiple discount and salary sacrifice schemes available.
Informal enquiries about the post can be directed to Philippa Hewett on firstname.lastname@example.org
To apply online for this vacancy, please click on the 'Apply' button below. This will route you to the University's Web Recruitment System, where you will need to register an account (if you have not already) and log in before completing the online application form.
Under the section entitled "suitability for the role" please describe how you match the person profile (in the further particulars and listed above), including the technologies you have worked with and the level of expertise gained in using and supporting them.
The closing date for this vacancy is Monday 18th February, and interviews are expected to take place during the following week.
Agencies need not apply. We will only accept applications from candidates who have applied via our web recruitment system.
Please quote reference RY18065 on your application and in any correspondence about this vacancy.
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