If you like intellectual detective work and solving all sorts of queries from Cambridge academics and researchers, students and international visitors, then this is the job for you. Come and join a team of enthusiastic and dedicated colleagues working in the Reader Services Division, based at Cambridge University Library. This varied and flexible post can be assigned to any aspect of the team's work, from the first welcome point of the Library to reading rooms.
You will deal with enquiries in person at busy service desks, and by telephone, email and letter, advising readers on how best to use our collections, both print and electronic, and trouble-shooting IT problems. You will make accurate use of the Library's circulation system, assist in the induction, training and supervision of staff; document procedures and ensure effective internal communication; update library guides and webpages; deal with general enquiries and handle the movement of books across the Library by sorting and shelving. Involvement in outreach and user education activities will also form part of the post's duties.
Applicants should be user-focused and able to provide a friendly and efficient service at all times. You should have a good educational background, thorough knowledge of IT and electronic resources. If you are also enthusiastic, flexible and committed to the delivery of the highest possible level of customer service and have excellent communication skills and the ability to work well under pressure and as part of a team, then get in touch.
To apply online for this vacancy, please click on the 'Apply' button below. This will route you to the University's Web Recruitment System, where you will need to register an account (if you have not already) and log in before completing the online application form.
Informal enquiries are welcomed by Alex Fisher, Reader Services Supervisor, tel. 01223 333121 or email email@example.com.
The closing date for applications is Friday 22 February 2019.
Interviews are due to take place on Tuesday 5 March 2019.
Please quote reference VE18013 on your application and in any correspondence about this vacancy.
The University values diversity and is committed to equality of opportunity.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.