University of Cambridge

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Service Desk Technician (Fixed Term)


Applications are invited for a Service Desk Technician to join the Service Desk Team within the Clinical School Computing Service (CSCS). We are one of the largest IT departments at the University of Cambridge and provide IT services across all the Clinical School departments and other departments within the University (approximately 3000 staff, 2200 supported systems).

Our busy Service Desk is responsible for resolving a wide variety of issues reaching far beyond a typical support desk. The successful candidate will also have the opportunity to work with second and third line support staff and on departmental projects. As well as providing excellent opportunities for career development, CSCS aims for all staff to go on a formal training course at least once a year.

The successful candidate will have experience in providing user support in a Windows domain environment (Mac and Linux experience is a plus), troubleshooting issues and proactively looking for ways to improve our user experience. Applicants are expected to have excellent communication and interpersonal skills plus a genuine interest in helping users solve their IT problems. Candidates are expected to be educated to a minimum of A level standard (or equivalent) and hold GCSE passes in Maths and English (grades A - C). A degree in a relevant discipline would be an advantage, but an equivalent level of skill and knowledge gained 'on the job' would be equally valued.

Fixed-term: The funds for this post are available for 18 months in the first instance.

We would welcome applications from candidates seeking part time employment. The minimum hours for this post are 18.25 hours per week. Please indicate on your application form if you are interested in part time work.

Informal enquiries about the post can be directed to Philippa Hewett on cscs.recruitment@medschl.cam.ac.uk

To apply online for this vacancy, please click on the 'Apply' button below. This will route you to the University's Web Recruitment System, where you will need to register an account (if you have not already) and log in before completing the online application form.

Under the section entitled "suitability for the role" please describe how you match the person profile (in the further particulars and listed above), including the technologies you have worked with and the level of expertise gained in using and supporting them.

Please include details of your referees, including e-mail address and phone number, one of which must be your most recent line manager.

The closing date for this vacancy is 22nd August 2018 and interviews will take place on 29th August 2018.

Please quote reference RY16012 on your application and in any correspondence about this vacancy.

The University values diversity and is committed to equality of opportunity.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Further information

Apply online