University of Cambridge

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Systems Support Analyst


The role

Due to staff progression, the Clinical School Computing Service (CSCS) is looking for an articulate, customer-focused and proactive individual to join its Systems Support Team. CSCS is an IT department of 30, with a friendly and collaborative atmosphere and an ethos of professionalism and excellent customer service.

The Systems Support Team provide on-site and remote technical support to multiple University departments on the Cambridge Biomedical Campus - approximately 2200 systems in total. These are comprised of Windows (85%), Mac (10%) and Linux (5%). The team is also responsible for maintaining and improving client management systems, such as OS and application deployment, configuration management, anti-malware, audio-visual, computing clusters, print services and Office 365, across these 3 platforms. In addition, there are occasional departmental projects such as technology deployments and customer migrations.

Required personal attributes, skills and experience

In view of the customer-orientated support provided by CSCS, the successful applicant is expected to have excellent written and verbal communication skills and should enjoy working with people and resolving their IT issues. S/he should also have experience of working as part of a team. Excellent hardware and software troubleshooting skills are essential to the role, as is experience supporting Active Directory, Windows and Office.

Advantageous skills and experience

Experience in any of the following areas is desirable and would be advantageous:

  • Experience using ticketing / documentation systems to manage your work

  • Managing and/or troubleshooting Linux

  • Managing and/or troubleshooting MacOS

  • Scripting and automation e.g. PowerShell, VBScript, Unix shell scripting

  • Using virtualised systems, e.g. VMware, VirtualBox

  • Designing and implementing policies for client management systems e.g. Group Policy, Kace, Puppet, Open Directory

  • Designing and implementing OS or software deployments e.g. WDS/MDT, SCCM, KACE, Netboot, Netinstall, Casper Suite, Apple Remote Desktop

  • Configuration of network switches, especially Cisco

CSCS supports personal and professional development and funds regular internal and external training courses for all staff.

Starting salary is dependent on experience and ability and is expected to be in the range of £27,629 - £29,301, with annual increments up to £32,958 after which further annual increments are available for exceptional work. The University offers generous pension contributions and 33 days of annual leave plus public holidays, and there are multiple discount and salary sacrifice schemes available.

To apply online for this vacancy, please click on the 'Apply' button below. This will route you to the University's Web Recruitment System, where you will need to register an account (if you have not already) and log in before completing the online application form. Please ensure that you upload a covering letter and CV in the Upload section of the online application. You should highlight in your cover letter how your skills and experience meet the criteria for this post. Applications without a cover letter will not be considered.

The closing date for these positions is Sunday, 6th August and interviews are expected to take place on Wednesday, 16th August. If you cannot be available on this date please mention this in your cover letter so that we can make alternative arrangements.

Please contact Philippa Hewett on cscs.recruitment@medschl.cam.ac.uk if you have any questions about this vacancy or the application process.

No agencies please. We will only accept applications from candidates who have applied via the University's web recruitment system.

Please quote reference RY12742 on your application and in any correspondence about this vacancy.

The University values diversity and is committed to equality of opportunity.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Further information

Apply online