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Visitor Services Manager


Kettle's Yard is seeking an enthusiastic and proactive Visitor Services Manager to lead and develop the front of house team at this exciting time in the organisation's history.

As a key part of the Operations Team, you will support a highly efficient operation which both enables and supports the Kettle's Yard programme as well as increasing financial resilience and sustainability.

Kettle's Yard is currently undergoing a major building project, due to re-open in early 2018. We are looking for someone who would enjoy the challenge of recruiting and training new staff, and developing policies and procedures to ensure the smooth running of the house and galleries.

The Visitor Services Manager will spend the initial months in post supporting the work of the Operations Team. This will include helping to shape the visitor experience at Kettle's Yard, championing a welcoming and inclusive experience for all visitors.

Once open, you will run an outstanding front of house service providing a secure and safe environment for visitors, staff and the collection, and taking responsibility for the scheduling, training and welfare of the front of house team.

About Kettle's Yard

Kettle's Yard is the University of Cambridge's modern and contemporary art gallery. Kettle's Yard is a beautiful house with a remarkable collection of modern art as well as a gallery that hosts modern and contemporary art exhibitions. It has an international reputation for its outreach programmes which includes concerts of new and classical music and an extensive and diverse programme of learning and community activities.  It attracts over 70,000 visitors a year, on reopening it hopes to increase visitors by 35%.

To apply online for this vacancy, please click on the 'Apply' button below. This will route you to the University's Web Recruitment System, where you will need to register an account (if you have not already) and log in before completing the online application form.

The deadline for applications is midnight on Monday 15 May.

Interviews will held on Monday 22 May.

If you have any questions about this post please contact recruitment@kettlesyard.cam.ac.uk. Please quote reference DC11956 on your application and in any correspondence.

As an equal opportunities employer, we welcome applications from all suitably qualified persons. All appointments will be made on merit. We are actively seeking to diversify our staff and therefore encourage applications from minority backgrounds.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and standard Disclosure and Barring Service check.

Further information

Apply online