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Visitor Services Co-ordinator


The Museum of Archaeology and Anthropology is seeking to appoint an enthusiastic, friendly and well-organised person to the full-time post of Visitor Services Co-ordinator.

The Visitor Services Co-ordinator is key to facilitating access to the Museum during public opening hours and to providing a welcoming face to visitors whilst at the same time maintaining the safety of visitors and the security of objects. The post holder is responsible for the day-to-day management of the Museum front desk and trains and supervises a team of part-time Attendants and front of house volunteers, ensuring that there is sufficient front of house cover at all times when the Museum is open to the public. The role is also responsible for soliciting and managing venue hire bookings.

The Museum of Archaeology and Anthropology is the second largest of the University of Cambridge's eight museums and is both a museum open to the general public and a research and teaching facility of the University. The Museum is currently open to the public Tuesdays to Sundays and welcomes approximately 70,000 visitors a year.

Candidates must be self-motivated and well-organised with proven skills in effective staff management, including the ability to manage and inspire a team of volunteers, and with practical experience in the delivery of excellent visitor services. A good general education to A Level or equivalent standard and competent IT skills are required. An interest in archaeology and anthropology is desirable but no specific knowledge is required.
The successful candidate will have excellent interpersonal skills as well as the ability to communicate effectively, and with tact and discretion, with a wide range of people at all levels. S/he will be able to work effectively with others as part of a team as well as having the confidence and self-assurance to be able to work alone. Punctuality and reliability are essential as well as flexibility and commitment, as weekend working and evening events are part of the role. A knowledge of Health and Safety and access regulations in a public building will be a distinct advantage as will a willingness to undertake first aid training.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check, a health assessment and a security check.

To apply online for this vacancy, please click on the 'Apply' button below. This will route you to the University's Web Recruitment System, where you will need to register an account (if you have not already) and log in before completing the online application form.

Informal enquiries about this vacancy and queries about the application process may be addressed to the Museum Administrator on wmb24@cam.ac.uk.

The closing date for applications is 24 March 2017. It is anticipated that short-listed candidates will be interviewed during week commencing 10 April.

Please quote reference JU11541 on your application and in any correspondence about this vacancy.

The University values diversity and is committed to equality of opportunity.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Further information

Apply online